エモーショナル・インテリジェンス

人を教えることで、より感情的になることができるのでしょうか。私たちは、その答えは「イエス」だと考えています。適応的なコミュニケーションのスキルを学ぶことが、その第一歩なのです。

戦略的優先事項: “Becoming a More Emotionally Intelligent Organization”

背景: Our client is an out-sourced scientific research company with some 20,000 staff, mostly those with advanced science degrees. When biotech and pharmaceutical organizations need specific scientific expertise, our client provides access to their staff on an assignment basis. The client leadership team identified areas of deficiency around customer interactions, internal conflict and misunderstandings, and concluded that there would be enormous commercial benefit (increased retention, greater client engagement and loyalty, and process efficiencies) if their staff was able to become more emotionally intelligent.

タイプコーチの事例:エモーショナル・インテリジェンスとは、広い意味で解釈や意味が異なるカテゴリーです。クライアントと話し合った結果、彼らが本当に求めているのは、誰もがさまざまなコミュニケーション戦略を使えるようになることであり、画一的なコミュニケーションアプローチから、適応的なアプローチに移行することだと判断しました。

デプロイメント: We began with the top 200 leaders within the organization. These participants received access to our Verifier program as pre-work to a facilitated session, and then lifetime access to our communication platform thereafter. Consensus from the initial program was in favor of a roll-out to all managers (2,200) in the coming year, and eventual roll-out to the entire company.

反射: It is not uncommon for lab scientists to have myriad strengths in areas outside the realm of interpersonal communication. By introducing a neutral, adaptive communication framework, even those with a low emotional intelligence score are able to implement simple and easy-to-use techniques that will drive performance through improved communication, collaboration, and enhanced customer service interactions.

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