情绪智力

Can you teach people to become more emotionally intelligent? We believe the answer is yes – learning the skill of adaptive communication is the first step.

战略重点: “Becoming a More Emotionally Intelligent Organization”

背景介绍: Our client is an out-sourced scientific research company with some 20,000 staff, mostly those with advanced science degrees. When biotech and pharmaceutical organizations need specific scientific expertise, our client provides access to their staff on an assignment basis. The client leadership team identified areas of deficiency around customer interactions, internal conflict and misunderstandings, and concluded that there would be enormous commercial benefit (increased retention, greater client engagement and loyalty, and process efficiencies) if their staff was able to become more emotionally intelligent.

TypeCoach的案例:情商是一个广泛的类别,有不同的解释和含义。经过与客户的讨论,确定他们真正寻求的是让每个人都更有能力使用不同的沟通策略,从一刀切的沟通方式转变为适应性的方式。

部署: We began with the top 200 leaders within the organization. These participants received access to our Verifier program as pre-work to a facilitated session, and then lifetime access to our communication platform thereafter. Consensus from the initial program was in favor of a roll-out to all managers (2,200) in the coming year, and eventual roll-out to the entire company.

反思: It is not uncommon for lab scientists to have myriad strengths in areas outside the realm of interpersonal communication. By introducing a neutral, adaptive communication framework, even those with a low emotional intelligence score are able to implement simple and easy-to-use techniques that will drive performance through improved communication, collaboration, and enhanced customer service interactions.

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