The Assignment: Develop Influencing Strategies
The scenario below is designed to test your personality profiling and influencing skills. Please use the techniques taught in the TypeCoach Influence Program to form a personality profile for each of the fictional characters described below. Next, think about an appropriate influencing strategies to address the low EQ situation at Far Elysian.
Background: High Tech/Low EQ
You’re a Principal with Infinite Signal Partners (ISP), one of the leading VC firms in artificial intelligence and select other high-tech categories. Your Managing Director, Tomas, has asked you to investigate recent employee survey data from one of ISP’s most promising portfolio companies, Far Elysian. While the technology at the heart of Far Elysian has everyone at ISP excited, the company is at an inflection point in its growth and there are several red flags emerging, including low EQ. ISP has previously led a $27M Series B investment into Far Elysian and the company is in the process of doubling its employee base as it expands both the marketing function as well as the product team.
Survey Data
Tomas shared Far Elysian’s employee survey data and asked for a review of the company’s culture and leadership to see if those played a role in the results. While portfolio company leadership always get a lot of scrutiny at ISP, Tomas is usually more interested in the culture of an organization than the other Managing Directors. A quick glance at the survey results however, and you began to understand why Tomas wanted you to look closer:
- Anonymous survey respondents: 142
- All ratings are aggregated with a total possible score of 100
- Overall satisfaction? 63/100
- Does management clearly convey the strategic vision of the business? 33/100
- How well do people collaborate? 21/100
- Do you envision being at this company in 3 years? 51/100
- Are you energized and inspired to do your best work most days? 22/100
- Is the product you are building what the market wants and needs? 86/100
- Are you encouraged to share your ideas and suggestions? 15/100
- In a few words, describe the senior leadership team:
- “Head in the sand”
- “Disconnected”
- “Reactive, scattered, chaotic”
- “MIA”
- “Off in their bunker doing their thing”
- “Never spoke with them”
- “Scrappy but not looking 36 months out”
- “Who?”
The Players
To navigate this situation, you will need to create a personality profile for the three principals involved.
Adriana Brunner, Far Elysian’s CEO and Co-Founder
Adriana Brunner is Far Elysian’s CEO and Co-Founder. The company is where it is today primarily based on Brunner’s product vision. She has anticipated major trends and is hailed as an industry leader ahead of her time. A hands-off leader, Brunner is known to take lengthy breaks from day-to-day operations, usually returning with a new breakthrough idea.
Demanding, direct, intense, unconventional, and driven, Brunner will often take the opposite side of an argument and play devil’s advocate. Seen by many as intense (and intimidating by some), she reacts poorly when the team falls behind deadline or when there are changes that come up unexpectedly. Brunner also tends to focus on product with a very low appetite for dealing with anyone but her core team. And, to the extent that the product has been what the market has wanted so far has been a happy accident – she has her own vision of where the wants to take the product and leaves it at that. The team is now concerned that some of the projects she’s pushing are “fringe” features that will only be relevant to a fraction of Far Elysian’s current users.
David Haas, Far Elysian’s COO and Co-Founder
David Haas is Far Elysian’s COO and Co-Founder. The yin to Brunner’s yang, Haas is the grounded, practical, realistic counterbalance to her long-term vision. A behind the scenes operator who is unflappable in a crisis, Haas brings a calm yet playful style that puts everyone at ease. More comfortable in the lunchroom than the board room, he gets antsy when there is a lot of talk without a lot of action. One of his signature traits is to let a whole room work through a plan of action before suggesting something twice as effective and 1/10th as complicated.
When Haas and Brunner disagree, they can clash with real sparks flying – and then continue working as if nothing happened (often leaving collateral damage around them). On his best days, Haas comes across as personable if not a little curt and to the point. As Far Elysian has grown, he has continued to bring a “keep it simple” approach that has prevented overcomplicated organizational structures, bloated approval processes, and too much bureaucracy. However, Haas has also started to show signs of stress and has recently stepped further out of the spotlight to focus on projects that feel closer to the action. It’s likely that the operations side of things has become more of a chore for him than it was when the company was smaller, and every challenge was new and different.
Tomas Wolfe, Managing Director of Infinite Signal Partners
Tomas Wolfe, is the Managing Director of Infinite Signal Partners and is also your boss. Over the last 3 years working with Tomas, you’ve learned very little of his personal life. At work, he is extremely dedicated, diligent, organized, and detail oriented. Polite, patient and thoughtful, he does not move rashly or reach conclusions quickly – and certainly not without a spreadsheet. One analyst has noted that Tomas works very much like the Swiss watches he is fond of wearing – always precise and always on time and deadline. What has surprised you most is that as you have gotten to know Tomas he has shown himself to be warm, caring, and empathetic – he seems tuned into many of the subtle interpersonal elements involved both within the leadership of the firm as well as at the portfolio company level.
Far Elysian Employees
As with many AI firms and those in the broader high-tech space, a significant percentage of the Far Elysian staff have advanced degrees in computer science or engineering. A fair number of recent hires are in the firm’s research division, which has brought in expertise from a number of the life sciences (an arena where Far Elysian sees major room for AI advancement). Staff describes the culture as cordial but dry – people do their work, but they don’t tend to socialize much. Moreover, business calls and meetings focus on the issues at hand, discuss and resolve them, and then move on.
It is quite common for people to find out that someone else within the company was simultaneously doing the same or similar work as another person. There are no informal channels for sharing project work or status, and generally people work on their own thing in silos. Recently, the firm has lost some high-profile talent to larger, more established players. Research suggests that Far Elysian compensation remains competitive and that the departures were the result of conflicts with managers/colleagues.
One staffer was quoted in their exit interview as saying, “There’s nothing remarkable about this place. It’s not bad, it’s not great. But, I am leaving because it is a wasteland when it comes to basic emotional intelligence.” As the survey data shows, there is a widespread lack of clarity among staff about the direction the company is heading in, how to get there, and what each staff member’s role in getting there is supposed to be.
Your Assignment: High Tech/Low EQ
- Profile the personality type of Brunner, Haas, and Wolfe, and then use the quiz features above to see if you’re correct!
- Identify solutions to address Far Elysian’s challenges
- Take into account both Brunner and Haas’ personalities and capabilities, and then consider how they influence your recommendations.
- Articulate how you would influence Brunner, Haas, and Wolfe to accept your recommendations
Tips for Influencing in this High Tech/Low EQ Scenario
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About TypeCoach
TypeCoach is the first platform to combine live training and online tools that provide interpersonal communication advice based on personality differences. Participants in our workshops learn to identify the personality type of others based on observable clues, and then learn how to adapt and influence accordingly. We work with the world’s leading organizations in all industries.
We are looking for client opportunities like the Far Elysian scenario above – where we can train and support all staff over a 3-year learning window to implement our solutions with full ROI measurement. To learn more, please contact Rob Toomey – rob@typecoach.com.
