TypeCoach
Opportunity
Account Manager
TypeCoach
Opportunity: Account Manager
At TypeCoach, we’re passionate about transforming interpersonal communication to improve the lives of our clients. TypeCoach is the first company to combine a dynamic suite of online tools and live workshops that take the guesswork out of communication.
We work with the world’s leading organizations to help their teams collaborate, their leaders to bring out the best in their people, and to allow salespeople to widen their scope of influence and close more deals.
As TypeCoach continues to grow, we are looking to bring on an experienced Account Manager to help our team support existing clients, and to bring prospective clients through our intake process.
Success in this Role will Require:
- Exceptional written and verbal communication skills
- A customer-first mindset
- 10/10 on the conscientious scale
- Comfort taking direct feedback and hands-on training (at the outset)
- World-class attention to detail
- Ability to stay organized and manage systems and processes for tracking and follow up
- Natural tendency to be curious, positive and creative
- Ability to adapt quickly to changing priorities and pivot when necessary
Your Key Responsibilities:
- Schedule and conduct client-intake conversations following TypeCoach best practices
- Outreach to existing clients to conduct update calls and “up-sell” new offerings
- Track all activity in TypeCoach systems (CRM, spreadsheet, etc.)
- Manage all follow-ups without direct oversight
- Inform and update leadership weekly
- Draft proposals and distribute to client prospects
- Attend regular team meetings to discuss updates and new approaches
- Collaborate with the marketing function to grow outreach and social media
Application Process
We’re excited that you’re considering joining our global team. This is a remote position, which means you need to be 100% comfortable on video chat for team meetings and client outreach. To apply:
- Read the job description pdf file (green button above) and watch the video below to learn more about TypeCoach.
- Record a 90-second professional video “cover letter” highlighting your skills, experience, passion for the role, and how you’re a good fit for this opportunity.
- Email accounts@typecoach.com with your video cover letter and your résumé/CV in pdf format. Please also provide your LinkedIn profile link.
What is TypeCoach?
Learn more about TypeCoach tools and training programs, and how you might be a great fit for our team.
About TypeCoach as an Employer
TypeCoach has been in business for 19 years and currently has a global team. We began as a training company and ten years ago added a unique suite of online tools designed to support the training months over time. Our whole team works virtually except for our two founders who are both based in Sarasota, FL, USA. We believe deeply in work-life harmony and provide a great deal of flexibility in terms of when/where our employees work – recognizing that this role will require working within our team and our clients’ schedules.
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