Type and Conflict
Navigating Type-Based Conflict
Overview
Often personality type differences magnify an existing conflict and make resolving the conflict more challenging because the needs and priorities in resolving conflict vary greatly based on type differences. This course illuminates some of these common patterns and provides a simple framework for avoiding type-based conflict and for resolving issues most smoothly when they do arise.
Skills Gained
Participants leave with three new skills that can be used to improve virtually all of their interactions:
Master Class Topics
Explore
Use the perceiving mode to gather information and understand where the other person is coming from.
Evaluate
Use the thinking-feeling modes to consider both the values involved and the logic/consequences.
Closure
Use the judging mode to seek closure with next steps and new behavior going forward.
How the Training Works
Participant Handout
“I think the TypeCoach tools and training has really given us a common language across the whole organization. The thing I love about them is that they are incredibly simple to take on board and then it becomes extremely easy to adapt how you communicate with people. And, by having a common language across the whole organization, it’s something that really holds us all together.”
- Bart Johnson
CEO, VirginCare
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